Clarity
Efficiency Execution
I help organizations improve clarity, efficiency, and customer-centric ways of working.
My work is based on a simple belief:
customer experience is the result of how well an organization operates internally.
I have worked in roles focused on building new operating models, improving processes, and driving practical transformation across functions.
My recent focus areas include:
- process clarity and ownership
- cross-functional customer journeys
- automation and efficiency improvements
- scalable ways of working
I take a pragmatic approach — real impact comes from improving everyday work, not just large transformation programs.
Pirita Suurnäkki
pirita@digipuu.fi
p. +358 40 776 5908
Feel free to reach out if you’d like to connect.